Sales Support Administrator

Role: Sales Support AdministratorLocation: Stockport / onsiteContract type: Full time, permanent As a Sales Support Administrator, you will play a key role in supporting the sales process by managing customer orders, maintaining accurate data in CRM/ERP systems, and ensuring smooth communication between customers and internal teams. Your work will help ensure timely deliveries, high service quality, and an efficient sales operation.What will I be doing?Manage and process customer orders in a timely and accurate mannerMonitor and maintain shared inboxes, ensuring effective communication with customers and internal teamsUse CRM/ERP systems to create, track, and update orders, quotes, and documentationSend order confirmations and proactively communicate any issues or delays to customersSupport Regional Sales Managers (RSMs) with queries and order-related mattersValidate customer purchase orders against quotes and ensure pricing accuracyHandle returns (RMA), credit requests, and related documentationCoordinate with customers to ensure correct delivery details and prevent order issuesPrepare and maintain accurate service and order documentationCollaborate with internal teams to resolve queries and improve processesEnsure all orders are completed, tracked, and updated according to timelinesMaintain high standards of customer service and responsivenessRequirementsExperience in sales support, order management, or customer service rolesExperience working with CRM/ERP systems (e.g. Salesforce, Oracle or similar)Strong understanding of order processing and sales administration workflowsHigh level of attention to detail and accuracyStrong organizational and time management skillsGood communication skills (written and verbal)Ability to work collaboratively with sales teams and other internal stakeholdersProficiency in MS Office (especially Excel and Outlook)Problem-solving mindset with a proactive and customer-focused approachAbility to manage multiple tasks and work under deadlinesWillingness to learn and adapt to new systems and processesBenefitsCompetitive base salary dependent on experience.Sales bonusCompany Vehicle or cash allowance25 Days Holiday + bank holidayHoliday purchase schemeCompany PensionCareer progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirationsAbout usCarrier is a global leader in intelligent climate and energy solutions across residential, commercial and industrial applications. Powered by cutting-edge technology that combines comfort, efficiency and sustainability, Carrier continuously sets global standards through innovation and expertise.Founded in 1902, Carrier Global is the inventor of modern air conditioning and a pioneer in the heating, ventilation and air conditioning (HVAC) industry. For over a century, Carrier has advanced entire industries, revolutionised comfort, and changed the world forever.We optimise indoor spaces for occupant health and safety while improving energy efficiency. We strengthen and connect the cold chain to preserve, protect and extend the supply of food and medicine worldwide while accelerating the shift to electrification. At Carrier, our inclusive and diverse team works to make a positive difference for people and the planet.Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class….