As a Credit Controller, you’ll play a crucial role in supporting the smooth financial running of our clients’ property portfolios by ensuring tenant payments are accurately processed and arrears are actively managed.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
This position combines attentive daily banking oversight with confident communication to keep accounts up to date and ensure that issues are resolved quickly. Working closely with property managers and clients, the Credit Controller provides clear arrears insights, drives actions on late or non‑payment, and maintains strong relationships with tenants by offering practical payment solutions.
KEY RESPONSIBILITIESBanking & Payment Allocation
- Monitor bank accounts daily to accurately record and allocate incoming tenant payments
- Update and clear the suspense account, investigating and resolving any unidentified receipts
Arrears & Debt Management
- Proactively chase outstanding arrears via phone, email, and written correspondence
- Produce regular arrears reports and work closely with property managers and clients to agree next steps
- Attend client meetings to provide arrears updates and support decision‑making
- Identify and target late payers ahead of upcoming charge dates to minimise future arrears
- Liaise with tenants to set up standing orders and maintain accurate contact details
- Handle tenant payment‑related queries, collaborating with property managers to resolve issues promptly
- Set up, manage, and monitor payment plans to support tenants in maintaining their accounts
Escalation & Recovery Actions
- Work with property managers to escalate non‑payment cases where required
- Coordinate recovery activity with bailiffs and solicitors when legal action becomes necessary
Reporting, Compliance & Administration
- Maintain a clear and comprehensive audit trail of all credit control actions
- Support the wider finance team with additional ad hoc accounting tasks as needed
GENERAL
- Uphold the Firm’s values at all times during both internal and external dealings
- Consistently produce high quality work which, at a minimum, meets client’s expectations. xwzovoh In addition, work collaboratively with third parties as appropriate to ensure you exceed client requirements
- Willingly share relevant and appropriate knowledge with colleagues and support their development as required
QUALITIES AND QUALIFICATIONS
- A flexible, proactive attitude with the ability to adapt to changing priorities
- Demonstrable experience working in Credit Control
- Strong communication and interpersonal skills, with confidence engaging with a wide range of stakeholders
- An excellent telephone manner and ability to handle difficult conversations professionally
- Good IT literacy, including MS Word, Excel, and Outlook as a minimum
- High level of attention to detail and commitment to maintaining accurate records
- Previous experience working with Landlords and Tenants is advantageous, though not essential
PRIMARY LOCATION
The role will be based within the Bristol office.
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