?? Remote Support Engineer (Refrigeration) Nights ?? Redditch (Hybrid/Remote)
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.?? Night Shift | 24/7 Operation?? The Role Were looking for a Refrigeration-focused Remote Support Engineer to join a fast-paced, specialist support team delivering critical technical support across commercial and retail refrigeration estates.This is not a standard helpdesk role youll be the technical backbone behind field operations , using your refrigeration expertise to triage issues, analyse trends, and remotely optimise system performance.Working nights, youll play a key role in keeping systems running efficiently while minimising downtime and unnecessary engineer callouts.?? What Youll Be Doing Providing remote technical support across refrigeration and cooling systemsTriaging work orders to ensure the right engineers are deployed first timeCarrying out remote diagnostics and fault finding on live systemsAdjusting control set points (e.g. Danfoss, Carel, RDM systems) to improve performanceAnalysing system trends, identifying recurring faults, and recommending improvementsProducing clear, insightful technical and performance reportsSupporting compliance with F-Gas / refrigerant regulationsWorking closely with field engineers, planners, and internal teams?? What Were Looking For Strong background in commercial refrigeration (essential)Experience with retail / supermarket refrigeration, cold stores, or chillersKnowledge of control systems such as Danfoss, Carel, or RDMProven experience in fault finding, diagnostics, and service/maintenance environmentsUnderstanding of F-Gas regulations and refrigerant managementComfortable working with data, reporting, and Excel-based analysisAbility to communicate technical issues clearly to both engineers and stakeholders?? Qualifications NVQ Level 3 / City & Guilds in Refrigeration (or equivalent)F-Gas Category 1? Why Join? xwzovoh Be part of a highly specialised refrigeration support functionMove off the tools into a technical, desk-based engineering roleWork with advanced monitoring and control systemsPlay a direct role in improving efficiency across large-scale operationsJoin a collaborative team with real opportunities to grow? Ideal Backgrounds Supermarket / retail refrigeration engineersService & maintenance engineers looking to transition off the toolsEngineers with experience in remote monitoring or technical support environments…