Customer Care Specialist (Full Time, Hybrid)

Service : Customer Support Services – Customer Engagement Argyll and Bute Council’s Customer Engagement Team are seeking to fill the role of a Customer Service Agent (face to face) within our busy Customer Service Point located at Helensburgh and Lomond Civic Centre. This is a permanent post working 25 hours from Monday to Friday each week. The duties of the post include working to support the Customer Service Centre to provide a high quality, efficient and effective service to users by providing a high quality, customer-focused service within the Customer Service Centre Team, processing enquiries and requests, offering advice and information on Council Services, and carrying out a range of other duties in accordance with Council Policy, service guidelines and procedures Provide an effective and efficient registration service, conducting civil marriages, civil partnerships, citizenship ceremonies, baby naming ceremonies, renewal of marriage vows and associated duties/paperwork including preparation of registers. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about. Argyll and Bute Employee Recognition Programme , Disability Confident , Armed Forces , Fair Work First Statement , Equality and Fairness , Climate Change , Hybrid and Flexible Working Policy Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible. Happy to talk about flexible working arrangements. The salary shown is the full time equivalent salary, the actual salary will be paid pro rata for the hours worked. Elaine Crichton, Service Point Supervisor Telephone: 01436 658813 We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy….