Account Manager/Strategist
Hybrid, London UK
About Onyx
Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders.
There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels.
Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
We’re expanding our client team! We’re looking for an Account Strategist (Account Manager level) who will thrive in an early-stage business, is passionate about social commerce, planning high return TikTok Shop strategies and is looking to develop their career in an agency environment working with our brands across fashion, footwear, beauty, and sports. A strong grasp of TikTok Shop’s platform including campaign mechanics, creator/affiliate ecosystems, product fulfilment flows, and optimisation levers are essential for this role.
Ideally you will already have 2+ years experience in an agency or at a brand running a TikTok Shop.
You will;
- Understand the clients’ social commerce goals and work with the Account Director to develop strategies to deliver performance across TikTok Shop, Ads, Lives and content.
- Build strong day to day relationships with key client stakeholders in multiple markets, attending client status calls, meetings and planning sessions
- Manage onboarding and TikTok Shop setup, ensuring timely order fulfillment, inventory accuracy, and issue resolution.
- Plan and execute TikTok Shop campaigns and sales events, coordinating closely with content teams.
- Analyse performance data , develop optimisation strategies to improve performance and provide reporting with clear, actionable insights to clients, Onyx Account Director and wider team.
- Drive client retention and growth through consistently strong results and account expansion.
- Build and manage long-term affiliate partnerships that align with client growth goals.
- Work with our Studio team to plan and execute TikTok Shop LIVEs, from product selection to host coordination and fulfillment readiness.
- The role will report into an Account Director and mentor and train entry-level Account Exective talent to develop strong social commerce skills
What you will bring
Essential skills and experience for the role:
- Minimum 2+ years experience in eCommerce marketplace operations (ideally TikTok Shop), including product onboarding, inventory and fulfillment management, and promotional campaign execution is a must
- Experience owning and effectively developing client/stakeholder relationships gained in an agency or brand environment
- Strong statistical and analytical skills with advanced Excel skills to interrogate data and make appropriate campaign management decisions based on analysis
- Fluent in English with excellent written and verbal presentation skills, including ability to build effective PPT or Google Slides presentations
- Strong educational background to degree level or equivalent
- Ability to think and work independently, multi-task and meet deadlines
- A focus on process design and improvement and attention to detail
- Adaptability and resilience
Additional skills a bonus:
- Experience managing TikTok Shop camapigns across Euroepan markets
- Additional European language from Spanish, Italian, German, French
- STEM subjects at A-Level or degree equivalent preferred to support data analytics requirements
- Experience leading client stakeholder meetings
- Experience managing or mentoring entry-level/junior team members
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
We offer:
- Competitive salary
- Pension contributions
- Profit-share bonus
- Health Cash Plan
- Hybrid working environment (3 days in Shoreditch, London office)
- Flexible working around core hours on office days
- 25 days holiday (plus bank holidays)
- 2 weeks ‘work from anywhere’ allowance
- Health and Wellness benefits
- Home office/mobile/broadband allowance
- Volunteer days
- A high level of responsibility, autonomy and opportunity for growth
Please let us know if you require any accommodations to fully participate in the interview process
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