Project Support Officer – Exeter / Hybrid – 2/3 days a week in the office.
12 month contract – strong potential for extension
About the Role
We are seeking a highly organised and proactive Project Support Officer to join a major multi-year transformation programme shaping the next generation of specialised data services. This is a unique opportunity to support a large-scale programme that is modernising how critical operational and customer-facing services are designed and delivered.
As part of the Programme Management Office, you will play a key role in keeping delivery on track—ensuring effective planning, governance, reporting, and project controls across a fast-paced, highly collaborative environment.
Key Responsibilities
As the Project Support Officer, you will have responsibility in the following areas
Programme & Project Coordination
- Support the development, maintenance, and tracking of programme and project plans.
- Coordinate programme activities, ensuring smooth operation of project management processes.
Monitoring & Reporting
- Manage programme controls and provide regular progress updates to Programme Managers.
- Lead monthly reporting cycles and produce high‑quality performance reports.
Governance & Secretariat Support
- Ensure compliance with organisational policies, standards, and governance frameworks.
- Support Programme Boards with preparation of documentation and accurate reporting.
Stakeholder Engagement
- Build and maintain strong relationships with internal and external stakeholders.
- Draft correspondence and assist with gathering user, organisational, and customer needs.
Risk, Issue & Financial Management
- Manage and monitor risks, issues, assumptions, decisions, and change controls.
- Support financial tracking, forecasting and contribute to business case development
Essential Skills & Experience
- APM Project Management, PRINCE2 Practitioner, or equivalent experience working in a structured programme or project management environment.
- Strong organisational skills with the ability to manage multiple tasks, priorities, and deadlines.
- Excellent communication and stakeholder engagement skills.
- Experience managing risks, issues, and opportunities within formal project environments.
- Strong understanding of governance practices and programme/project controls.
- Proficiency with Microsoft 365 tools (Teams, SharePoint, Excel, etc.).
Desirable Skills
- Experience working with ServiceNow SPM or similar project portfolio management tools.
- Knowledge of agile, incremental delivery, and waterfall methodologies.
- Experience developing and improving planning, reporting, or knowledge‑sharing systems.
Who This Role Would Suit
This role is ideal for someone who:
- thrives in a structured, fast-paced programme environment
- enjoys enabling successful delivery through effective coordination and governance
- is looking to grow their career within a large-scale transformation setting
- communicates well, solves problems proactively, and maintains excellent attention to detail
Interested in finding out more? Apply today for details.
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