ABOUT LIVEKINDLY COLLECTIVE
LIVEKINDLY Collective was founded on the belief that plant-based alternatives are key to a sustainable global food system. As a collective of established brands from across the globe, supported by our own production facilities enabling us to deliver private label and export products as well as ingredients to other plant-based companies, LKC is uniquely positioned to maximize impact. We provide consumers around the world delicious food through our portfolio of plant-based brands, LIKE, Fry’s, Oumph!, and No Meat. With our innovative products sold in more than 40 countries, LKC is on a mission to make plant-based eating the new norm. To learn more, visit www.thelivekindlyco.com.
OBJECTIVES AND RESPONSIBILITIES:
- Cultivate and maintain strong relationships with our customers, incorporating the aspects of service delivery, stock levels, and order processing to ensure satisfaction and loyalty.
- In times of low stock levels / new product launches conduct proactive assessments of stock levels across retailers, prioritizing deliveries while minimizing service level disruptions or delivery failures.
- Monitoring levels of consignment and foodservice stock, ensuring timeous replenishment of stock to optimize service delivery.
- Loading manual sales orders onto SAP (wholesale and other retailer, foodservice etc.)
- Coordinate outbound logistics where applicable for other retail, foodservice and consignment stock.
- Accurate recording of dispatches in SAP for retail, foodservice, and consignment stock customers (for example, outbound delivery, post goods issue, VLPOD etc.)
- Address service delivery failure issues timeously ensuring that the quickest resolution is found.
- Monitor and address delivery failures by identifying root causes, proposing solutions, managing DDR reporting, and raising issues with warehousing and logistics partners where applicable.
- Reconcile transportation costs with supplier invoices and inventory movements, addressing discrepancies.
- Communicate any damages and stock claims with finance for credit note processing.
- Report weekly on service levels to trade using the Service Level dashboard.
- Monitoring daily EDI failure email and addressing where necessary.
REQUIREMENTS
- Excellent written and verbal communication skills
- Proactive attitude with the ability to collaborate across all levels in the organization, and with external partners.
- Ability to multitask and display attention to detail.
- Energetic team player with good time management skills.
- Able to bring a practical view to solve complex problems.
- Team-player comfortable working cross-functionally in an international environment, with a willingness to embrace additional managerial responsibilities as required.
QUALIFICATIONS
- A minimum of 2 years’ work experience in a clerical position within a supply chain and/or logistics environment.
- Supply Chain or Logistics diploma is preferred.
- Advanced Excel skills and proficiency in Microsoft Office; experience with SAP is advantageous.
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