2 posts – Permanent – 35 hours per week2 posts – Fixed Term until 29/04/2027 – 17.5 hours per week (the salary will be pro-rata’d to the part-time hours worked).1 post – Fixed Term until 29/04/2027 – 35 hours per week As the first point of contact for residents reporting repair issues, you’ll play a key role in delivering a high‑quality, responsive service that keeps our homes safe, well maintained and functioning. You’ll handle inbound calls, emails and online requests, diagnosing repair needs, scheduling appointments, and ensuring customers receive clear, accurate information. Prioritise emergency, urgent and routine repairs in line with service standards. Provide updates to residents on outstanding repairs and follow up with contractors where needed. Work collaboratively with repairs teams, contractors and colleagues across the organisation.
Confidence using IT systems and learning new software. A positive, team‑focused attitude and a genuine commitment to helping customers. Experience in repairs, housing or maintenance is helpful but not essential—training will be provided. WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support…