Title: Customer Care Advisor – Live Chat Hours: Full Time Location: Glasgow City Centre – office based Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Maintain and develop product knowledge and customer service skills The ability to deal with customers over the telephone in a confident and professional manner Excellent rapport building and communication skills with the ability to overcome objections Excellent bonus potential~ State of the art, modern working environments~29 days annual leave (pro rata)~ Free eye tests~ Discounted prescription eye wear and sunglasses~ Generous Optical Express friends and family discount scheme~ Ongoing training and development opportunities~ Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment….