To ensure the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met. Ensure exceptional client service is maintained across the team, including but not exclusively: Current Account Switch Service Cards administration, including disputes and fraud Digital Banking administration Helpdesk service Ensure Service Level Agreements are met. Participate in project and change activities relevant to the team and the department. Provide support and temporary absence cover for colleagues. A strong level of computer literacy and keyboard skills. Experience and knowledge of banking processes or similar is desirable (but not essential). At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.
We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.
We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.
If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.
If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.
Hybrid working / flexible working
We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues.
We are open to considering requests from candidates who are looking for flexible arrangements….