Work with the Head of Accredited Training to deliver ARC Scotland’s overarching workplan. Recruit, induct, manage and support (as the first point of contact) the team of freelance contractors delivering high quality assessment and verification across the assessment centre. Coordinate the deployment of freelance contractors in the delivery of accredited qualifications across Scotland. Contribute to the ongoing strategic planning and development of ARC Scotland. Deputise for the Head of Accredited Training in their absence.
Manage partnerships between ARC Scotland and customers (managing existing resources in retaining and gaining new business along with the Head of Accredited Training). Review, update and refresh ARC Scotland’s policies and procedures in line with current legislation and Qualifications Scotland guidelines and ensuring they are implemented. Ensure suitable records are maintained and updated in accordance with the requirements of Qualifications Scotland and ARC Scotland’s data management policy. Notify Qualifications Scotland of any changes which may affect the centre’s ability to meet the quality assurance criteria. Carry out assessment and verification activity as required to maintain competence and quality assurance standards. Discuss monthly candidate progress reports with freelance assessors and verifiers and provide partner organisations with regular updates. Monitor payment claims against assessment and verification time claimed. Gather, process and analyse feedback as part of the quality assurance processes within ARC Scotland. Support the development and implementation of communication and marketing strategies within ARC Scotland. Conduct any investigations required in accordance with ARC Scotland’s policies and procedures.
Be flexible in approach and adaptable in managing own workload. Work flexible hours and be able to travel throughout Scotland as required. Undertake CPD to maintain competence in accordance with relevant assessment strategies, and ensure freelance contractors do the same.
Experience of managing quality assurance processes to meet regulatory requirements. Experience of building effective relationships with customers. Experience in the field of health and social care. Ability to travel throughout Scotland. Strong ICT and digital skills. This post is part time and is predominantly home based. Interviews will be held on 16 April 2026 in the ARC Scotland office, Unit 20 Hardengreen Business Park, Dalkeith, EH22 3NX…