Logistics & Purchasing AssistantLocation: Birmingham – Hybrid – 2 days WFH and 3 days officeJob Type: Full-time
About the Role
My client a growing B2B Technology distributor based in Birmingham are looking for a highly organised and proactive Logistics & Purchasing Assistant to support smooth day to day operations across logistics, purchasing, customer service, and supplier management.
In this role, you’ll be a key link between customers, suppliers, couriers, and internal teams – helping to keep operations on track, documents accurate, and queries resolved efficiently.
If you thrive in a fast-paced environment, enjoy problem solving, and have excellent communication skills, this is a great opportunity to develop within a busy and collaborative operations team.
Key Responsibilities
* Manage the customer returns inbox and process all new and existing returns* Arrange collections, complete customs documentation, provide customer updates, and issue credit notes* Track and follow up on outstanding returns to ensure timely completion* Process and monitor direct orders and maintain accurate tracking information* Raise supplier returns and liaise with vendors regarding next steps* Handle vendor RMA and warranty enquiries* Log and follow up on courier issues, including LOAs, tracers, and exceptions* Collaborate with internal departments to resolve issues quickly and professionally* Respond to customer and vendor enquiries via phone and email* Organise, manage, and chase demo stock returns* Support logistics activities including imports/exports, booking deliveries, raising claims, and completing customs declarations* Conduct supplier searches for indirect vendors* Raise and manage back to back purchase orders* Provide stock availability information across all product categories* Offer administrative support to buyers, including managing ETAs, raising bids/deal registrations, and general operational tasks
Skills & Experience
* Understanding of logistics and supply chain processes (orders, returns, deliveries, imports/exports)* Familiarity with customer service principles* Experience using IMS, CRM systems, and Microsoft Office* Awareness of procurement and purchasing processe* Strong administrative skills and ability to manage documentation accurately* Excellent written and verbal communication skills* Ability to navigate multiple systems confidently* Strong organisational skills with the ability to prioritise effectively* Proactive and able to take ownership of tasks* High attention to detail* Strong problem solving abilities
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