Contract Manager – Repairs & VoidsLocation: South LondonSalary: 60,000 per annumSector: Social HousingEmployment Type: Full-time, Permanent
OverviewWe are working in partnership with a leading housing association to recruit an experienced Contract Manager to oversee repairs and voids operations across their South London portfolio. This is a critical role responsible for ensuring high-quality service delivery, strong contractor performance, and excellent resident satisfaction.
The RoleAs Contract Manager, you will take ownership of repairs and voids contracts, managing contractor relationships and driving performance against KPIs. You will play a key role in ensuring properties are maintained to a high standard and void turnaround times are minimised, supporting the organisation’s commitment to safe, quality housing.
Key Responsibilities
- Manage end-to-end delivery of repairs and voids contracts across a defined patch
- Monitor contractor performance against SLAs, KPIs, and compliance standards
- Lead on contract mobilisation, performance reviews, and continuous improvement initiatives
- Ensure void properties are turned around efficiently to minimise rental loss
- Work closely with internal teams including asset management, housing operations, and finance
- Manage budgets, forecasts, and cost control across contracts
- Handle escalations, complex complaints, and stakeholder engagement
- Ensure compliance with health & safety regulations and statutory requirements
Candidate Profile
- Proven experience managing repairs and/or voids contracts within social housing or a similar environment
- Strong commercial acumen with experience in contract management and supplier performance
- Excellent stakeholder management and communication skills
- Data-driven approach with the ability to analyse performance metrics and drive improvements
- Good understanding of housing regulations, compliance, and health & safety standards
- Experience managing budgets and delivering value for money
What’s on Offer
- Competitive salary of 60,000
- Opportunity to work with a large, reputable housing association
- Strong career progression opportunities
- Collaborative and purpose-driven working environment
- Comprehensive benefits package
Apply NowIf you are an experienced Contract Manager looking to make a meaningful impact in social housing, we would love to hear from you. Please get in touch for a confidential discussion.