Job Overview
An exciting opportunity has arisen to join the Neurosurgery and Spines cluster as part of the management team. The support manager is responsible for line management of administrative staff and ensuring effective booking processes for inpatient and outpatient services, compliance with RTT processes, and effective management of capacity and resources (clinic space, theatres and staffing) for planned and emergency care. You will be part of the Single Point of Contact (SPOC) rota for the Division.
Main Duties
- Day to day management of administrative and secretarial teams within Neurosurgery and Spines.
- Management of all administrative and clerical staff within the department.
- To update the Management team of the outpatient and inpatient waiting list position and identify any current or potential issues.
- To support the validation of all pathways by the required monthly deadlines, including management of ‘catchables’.
- To update the Management team of the performance of the administrative function, identifying and sharing best practice and areas for improvement.
- To investigate and respond to departmental complaints and concerns, including lessons learned and action plans for improvement.
- To produce statistical reports for the General Manager and Performance Manager as required.
- To support the management of consultant, middle grades and junior doctor’s rota.
- To attend meetings, training and briefing sessions appropriate to the role and take notes as required for feedback to colleagues or formal minutes as appropriate.
- To maintain effective communication by holding regular team/department meetings.
- To assist in the recruitment, orientation programme and training of staff as required.
- To undertake ad hoc administrative / project work as appropriate.
- To participate in the Single Point of Contact (SPOC) rota for ASCR.
Person Specification
Education/Training/Qualifications
- Good general education including GCSEs in English and Maths.
- Advanced computer skills (MS Office) particularly in MS Excel and MS Outlook.
- Knowledge of the in house system Careflow.
Work Experience
- Previous experience of working in the NHS.
- Line Management of Staff.
- Sound knowledge of RTT and Patient Access Policy.
- Dealing with patients by telephone and face to face.
- Knowledge of working with Outpatient teams and managing clinic utilisation.
Knowledge/Skills/Abilities
- Able to promote good working relationships amongst the team, colleagues and clinical staff.
- Ability to exercise judgement and take responsibility for actions.
Additional Information
North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
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