Senior Quality Manager

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Detailed job description and main responsibilities

1.0 Quality Management

1. Lead quality specialist within haematology, with significant discretion and freedom to act within accepted standards.
2. Develop, implement and maintain appropriate quality systems, policies and standard operating procedures to assure that the quality and compliance of practice in relation to JACIE, CQC, HTA and other relevant regulatory bodies. Interpret current and emerging complex national and international legislation and regulations and ensure haematology policies and procedures include the relevant current regulatory/legal guidance.
3. Work in collaboration with senior team members to ensure systems to ensure the quality and conduct of haematology and transplant activity is integrated and aligned with internal and relevant external organisation systems and practices.
4. Responsible for the development and implementation of a Quality Assurance (QA) strategy and quality improvement programme (QIP) with the improvement and operational manager to ensure the department maintains a system of continuous quality improvement that meets evolving legislation.
5. Provide specialised QA and regulatory advice and support to the operational teams, interpreting the different requirements of each party and differing highly complex legislation, providing a coherent unified response.
6. Responsible for the development, implementation and maintenance of a document management system, ensuring policies, SOPs are updated, controlled with version control, authorised and available for audit/inspection as appropriate and effectively communicated.
7. The post holder will also have line management responsibilities and be a delegated budget holder for the improvements and operations manager.
8. The post holder will be a leading member of the quality management group including deputising as Chair for the Transplant Director when required.

2.0 Assurance and Compliance

1. Develop, implement and monitor systems to ensure regulatory compliance with JACIE and other regulatory bodies, developing QA procedures to support clinical practice, and lead the risk programme with senior management.
2. Lead in the planning of specified internal programmes for system review/audit, initiate, develop and evaluate action plans and recommend adjustments based on emerging risk/quality intelligence sources.
3. Organise and conduct mock inspections within the clinical areas to check services and staff are prepared for regulatory inspection, host external audits and provide support to other areas as necessary.
4. Collaborate with the transplant director to lead preparation for mandatory regulatory inspections (e.g. JACIE).
5. Coordinate and liaise with regulatory agencies during mandatory inspections, accompanying inspectors, responding to requests for information and ensuring designated staff availability for interview.
6. Implement inspection findings, coordinate remedial action, ensuring task completion and attainment of requisite standards.
7. Report on quality system audit/reviews outcomes, ensuring appropriate escalation.
8. Work with stakeholders to provide expert advice on remedial, corrective and preventive actions (CAPA) in response to incidents, audit, inspection, and monitoring findings, facilitating root cause assessment to prevent reoccurrence.
9. Support clinical teams to deliver significant improvements in patient care for the directorate.
10. Examine data systematically through ongoing monitoring, evaluation and improvement activities.
11. Monitor patient satisfaction on an ongoing basis through patient surveys.
12. Undertake validation studies on significant processes and/or equipment used in the transplant programme, present findings and recommendations.

3.0 Risk Management, Incident Investigation and Complaints Management

1. Lead risk for the directorate; liaise with senior managers to produce a specific Risk Register.
2. Provide guidance on incident management to relevant staff, ensuring incidents are investigated appropriately and in a timely manner.
3. Lead investigation into grade 3+ and serious incidents, ensuring accurate records and high‑quality action plans, ensuring compliance with duty of candour requirements.
4. Foster culture of reporting and investigating incidents as per trust policy.
5. Co‑ordinate complaints and concerns with the PALS team.

4.0 Managerial

1. Line‑management responsibilities for quality staff (recruitment, selection, appraisals).
2. Provide presence in all quality‑improvement areas, deploying communication, engagement and influencing skills to convey complex information to stakeholders.
3. Represent the directorate externally and internally in forums or consultative groups relating to quality, risk and compliance.
4. Develop and deliver a sustainable culture that promotes collaboration and continuous improvement aligned with quality strategy objectives.
5. Maintain communication resources to ensure all staff have up‑to‑date information about quality improvement initiatives and outcomes.

5.0 Education and Training

1. Provide specialist advice and resources for internal and external partners.
2. Develop and implement a rolling programme of core training relating to specific departmental SOPs, especially with regulatory compliance and governance standards.
3. Coordinate mock inspections as learning tools within the directorate.
4. Seek exemplars from other organisations and share learning with the wider organisation.

6.0 Personal / Professional Development

1. Ensure own professional knowledge is updated, keep abreast of developments, use learning opportunities, promoting a learning environment.
2. Maintain knowledge of national and local clinical and research quality initiatives.
3. Participate in personal objective setting and review, including creating a personal development plan.
4. Seek mentorship, supervision, coaching for reflection and personal development.
5. Adhere to professional Codes of Conduct if applicable.
6. Adhere to NHS code of conduct for managers.

Person specification

Qualifications

Essential criteria

• Educated to post‑graduate degree level.
• Evidence of continuing professional development.

Desirable criteria

• Master’s degree.
• Evidence of Continuing Professional Development.

Experience

Essential criteria

• Previous experience in haematology quality management.
• Experience of writing Quality System policies and procedures.
• Demonstrable success working with complex organisations.

Desirable criteria

• Experience of risk management, incident investigation or performance improvement; training in QI methodologies such as lean or Six Sigma.
• Understanding of stem cell transplantation and clinical Haematology.

Skills

Essential criteria

• Ability to assess and interpret complicated and conflicting information and use judgement where appropriate.
• Excellent verbal, written and presentation skills.
• Ability to write and present complex reports and critically analyse and communicate ideas in complex situations.
• Good organisational and time management skills.
• Ability to influence and negotiate others in a challenging environment.
• Build constructive relationships with internal and external stakeholders including clinicians and managers.
• IT, information, project and time management skills.

Desirable criteria

• Experience of developing strategies, policies and business plans.

Knowledge

Essential criteria

• Comprehensive knowledge and understanding of standards and legislation that govern transplant practice in the NHS and processes.
• Comprehensive knowledge of Quality Systems.
• Knowledge of quality and safety standards, clinical governance and NHS regulatory frameworks.
• Understanding of the principles of management and JACIE accreditation process.

Desirable criteria

• Experience of risk management; understanding of stem cell transplantation and clinical haematology.

Values

Essential criteria

• Ability to demonstrate organisational values and behaviours.

Other

Essential criteria

• Professional, approachable and collaborative.
• Able to work and act independently.
• Strong personal integrity.
• Innovative and positive approach.
• Flexible and able to work with multidisciplinary team.
• High level of emotional intelligence.
• Commitment to continuous improvement and high standards of care.

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

Application Information

— If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

Sponsorship Information

We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible roles and requirements on the government website.

Pre‑Employment Checks

• Identity verification.
• Right to work check.
• Disclosure and barring service (DBS) / Criminal record check (dependent on role, payment of this will be the applicant’s responsibility).
• Professional registration and/or qualification check.
• Occupational health assessment.
• Employment history and reference validation.

All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will be used to validate employment history and references.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

Information if You’re Offered the Role

You will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please note all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

Inter‑Authority Transfer (IAT) Process

The IAT process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview, your previous NHS employment data, if applicable, will be transferred from your current / most recent employer.

No Smoking Policy

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Additional Information

We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero‑tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking, and are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description and Person Specification (PDF, 215.9 KB)
• The Christie Values and Behaviours (PDF, 919.5 KB)
• Strategy Brochure (PDF, 1.0 MB)
• Travel to The Christie (PDF, 3.8 MB)

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