Company: Criteo
Location: London
Posted: April 1st, 2026
The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance. Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth.
Key Responsibilities
Retailer Performance:
Execute the retailer strategy and annual plan defined with the Vertical Lead.
Responsible for tracking and delivering against key partnership KPIs.
Monitor day-to-day revenue pacing, alerts and proactively investigate trends, deviations and under-delivery.
Provide regular retailer and internal updates covering performance, risks, wins and opportunities.
Data, Insights & Technical Support:
Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks.
Respond to analytics and troubleshooting requests within SLA, escalating where needed.
Maintain and update retailer documentation (business rules, creative specs, calendars, insights).
Support retailers with access to data and reporting via UI and API.
Partner with Technical Solutions on integrations, QA and ongoing optimisation.
QBRs & Stakeholder Engagement:
Own the planning, preparation and execution of Quarterly Business Reviews.
Coordinate internal stakeholders and lead performance and opportunity narratives.
Capture actions, follow-ups and ensure progress against agreed initiatives.
Commercial & Go-to-Market Support:
Support go-to-market execution, rate cards and commercialisation strategies.
Responsible for revenue estimations, forecasting and opportunity sizing.
Commercial responsibility for end-to-end integrations and new retailer on-boarding.
Campaigns, Activation & Optimisation:
Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions.
Collaborate with Demand teams to drive spend, optimise performance and flag risks early.
Educate retailer teams on campaign best practices, forecasting and media planning.
Operational & Financial Oversight:
Act as a point of contact for billing queries and invoice sharing.
Coordinate with internal teams to track payment status when required.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
Grow with us – Learning, mentorship & career development programs.
Your wellbeing matters – Health benefits, wellness perks & mental health support.