Overview
As a Learning Support Manager in our Justice and Immigration team, you’ll lead and champion the full range of learner support and progress services across Education, Skills and Work (ESW). You’ll ensure learners are supported from their initial guidance right through to completion and progression, creating an environment where individuals can grow with confidence, clarity, and purpose.
Your work will help shape positive futures for people in custody by ensuring they have access to high-quality support, inclusive learning pathways, and clear opportunities for progression. By driving high standards, supporting colleagues, and fostering a learner-centred culture, you’ll help create meaningful impact across the prison community.
Responsibilities
- Lead and manage all learner support services, ensuring they run smoothly across all education delivery sites.
- Ensure each stage of the learner journey – including information, advice and guidance (IAG), progression, SEN and neurodiversity support – is effective, inclusive and high quality.
- Oversee learner progress reviews, ensuring Digital Personal Learning Plans (DPLPs) are timely, compliant and meaningful.
- Drive quality and compliance, ensuring readiness for inspections and maintaining strong evidence of impact.
- Manage and support staff across multiple learner support functions, promoting continuous improvement and high expectations.
- Oversee young people’s education strategies, ensuring targeted reviews, enhanced support and positive progression outcomes.
- Use data and performance measures to drive improvement, remove barriers and support learner engagement.
- Maintain strong relationships with stakeholders across the prison and external partners to ensure cohesive working.
Qualifications
- Relevant degree or equivalent professional experience in education, leadership or a related field.
- Teaching qualification (e.g. PGCE, Cert Ed) or significant experience in education leadership.
- Level 2 (or higher) qualifications in English and Maths.
- Experience managing learner support, quality assurance and education support systems.
- Strong leadership skills with confidence in managing teams, performance and continuous improvement.
- Excellent organisational and communication skills, with the ability to influence and build trust.
- Knowledge of inclusive learning practices, neurodiversity, safeguarding and regulated education environments.
- The ability to use data effectively to drive outcomes, monitor performance and support meaningful learner progression.
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Benefits
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year).
- Pension: up to 6% contributory pension scheme.
- Training and development: over 1,100 internal courses available; funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships); mentoring opportunities and a focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres and 24/7 access to a virtual GP service.
- Discounts: discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Charity: paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
- Employee networks: our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
Salary: £37,925-£39,158 plus excellent benefits.
Schedule: 08:15 am – 05:00 pm, Monday to Friday. 40 hours per week.
Ready to impact a better future?
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