This is an exciting opportunity to join UCL’s Service Excellence function and play a key role in shaping how UCL configures and optimises its automation, ERP and ESM systems.
Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.
The University’s Professional Services, which the Hub is a part of, brings together colleagues who perform their work while sitting in the Hub but also outside by binding them together in a common framework of tools, methods, technologies and performance standards.
About the role
You will lead members of our Systems Configuration and Automation team and support the Head of Systems Configuration and Automation ensuring our systems are aligned with business need, organisational strategy, fully tested from a business end user perspective and deliver high‑quality, trustworthy data.
You will be a visible champion for AI, automation, and smarter ways of working to drive out waste, reducing operational risk, and enhancing the customer experience across UCL’s diverse operations.
About you
You will have experience of managing the delivery of measurable improvements and updates within ERP, ESM and automation platforms and managing end to end testing within these environments, as well as the continuous improvement of these. You will have supported the development of business cases and business requirements gathering.
You will have excellent communication skills, including the ability to present information effectively to a wide audience and gain buy-in. you will have very good analytical skills, with the ability to articulate complex information and data in a clear and concise manner.
You will be highly organised, able to manage a varied workload and ability to make decision independently.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
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