As a Resettlement Officer, you will play a vital role in supporting some of the district’s most vulnerable residents, those with complex needs who are at high risk of homelessness, rough sleeping or tenancy breakdown.
Responsibilities
- Empower individuals to sustain accommodation when moving on from homelessness or crisis situations
- Deliver personalised support plans that enable residents to maintain safe and stable housing
- Work creatively and assertively to prevent homelessness
- Build trusted relationships and work collaboratively with clients, colleagues, partner agencies, support providers and landlords
- Be confident in lone working on your own initiative, as well as being part of a wider team
- Respond quickly and effectively to urgent situations, ensuring individuals get the help they need
- Advocate for clients to remove barriers that impact their ability to thrive in secure accommodation
This is a role where your actions have visible impact, helping people rebuild their lives and achieve long term stability.
Ideal Candidate
- Passionate about making a real difference to the lives of vulnerable people
- Thrives in a fast paced, reactive environment where no two days are the same
- Reactive and dynamic – able to think on your feet and adapt to emerging challenges
- Motivated and resilient – committed to supporting clients with complex needs, even when the work is demanding
- Empathetic and confident – able to adopt a person centred, non‑judgemental approach when working with individuals with diverse needs and backgrounds
- Solution focused – skilled at problem solving, negotiating and navigating multi‑agency environments
- Organised and proactive – able to manage time effectively, prioritise workload and adapt to changing demands
- Digitally confident – able to navigate case management systems and record information accurately, including effective use of Excel, Microsoft Teams and Outlook
Experience in housing, homelessness prevention, safeguarding or support work is beneficial, but we welcome applications from individuals with transferable skills and the right mindset. Disability Confident.
Disability Confident
Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Requirements
A full clean driving licence and access to your own vehicle is required for this role.
Benefits
- Employer paid health cash plan
- Salary sacrifice scheme for cars and bikes
- 26 days annual leave per year rising to 33 days – dependent on length of service
- 13 days additional flexi leave per year (subject to operational requirements)
- Option to buy up to 5 days additional annual leave
- Free parking (during work hours) at any Winchester Park and Ride
- Membership to the Local Government Pension Scheme
- Discounts at a range of major high street brands and the two leisure centres in the district
- Season Ticket loans
- Excellent working environment
- Support for continuous professional development
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