Relationship Manager – Business Banking
HSBC View all jobs
- Maidstone, Kent
- Permanent
- Full-time
- 14 hours ago
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential – whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Relationship Manager. Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provide a range of end‑to‑end solutions designed to help small businesses reach their potential.
You’ll provide a dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. You’ll work with both external and internal stakeholders, including Sales, Product Development and Risk and Compliance teams.
Responsibilities
- Have face‑to‑face meetings with SME clients and manage a portfolio of up to 70 clients.
- Manage a portfolio income of approximately £1.5m‑£2m and serve SME clients with a £2m‑£15m turnover.
- Drive revenue growth by understanding customer needs and adopting a needs‑based approach that engages clients and increases new business.
- Grow the business sustainably by identifying opportunities to expand the portfolio and broaden client relationships through a vast network.
- Build a strong understanding of clients’ businesses and industries to promote insights, enrich conversations, and deliver fair outcomes.
- Conduct comprehensive credit risk assessments and customer due diligence reviews.
- Cover the Kent and East Sussex regions.
Qualifications
- Experience working in relevant environments, i.e., Business/Corporate Banking or Financial Services.
- Commercial Banking experience is advantageous.
- Proven ability to identify and meet customer needs.
- Experience with commercial credit and lending is advantageous.
- A passion for delivering excellent customer service and proactively improving it.
- Proven ability to build effective networks across business areas and develop relationships based on trust.
- Comprehensive understanding of risk management and proven experience ensuring compliance with regulatory processes.
Benefits
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for all UK‑based employees, enhanced maternity and adoption pay, and a contributory pension scheme with a generous employer contribution.
EEO Statement
In this role, we are committed to diversity and inclusion. We are a Disability Confident Leader and welcome applications from candidates with disabilities, long‑term conditions or who are neurodivergent, provided they meet the minimum criteria for the role. If you require accommodations during recruitment, please contact our Recruitment Helpdesk.
Contact information
Email:
Telephone: +44 207 832 8500
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