Company Description
PROMLift UK is the UK-focused division of the Promlift brand, specializing in high-quality material handling equipment such as forklifts and warehouse trucks. Operating with the renowned engineering and manufacturing standards of the broader Promstahl industrial group, PROMLift UK delivers comprehensive solutions tailored for warehouses, distribution centers, and industrial sites. Offering a range of services including equipment sales, rentals, maintenance, and consulting, the company supports businesses in optimizing their material-handling processes with efficiency and reliability. Located in Lutterworth, PROMLift UK is committed to providing exceptional customer service and maintaining its reputation as a trusted partner in the industry.
Role Description
This is a full-time hybrid role for a Field Services Engineer based in Lutterworth, with flexibility for some work-from-home arrangements. In this role, you will provide on-site technical support and maintenance for material handling equipment, including diagnosing and resolving technical issues, performing troubleshooting, and carrying out preventive maintenance. The role also involves offering exceptional customer service, responding to client inquiries, and ensuring customer satisfaction with the equipment’s performance. You will work closely with the technical and sales teams, contributing to service improvements and fostering long-term client relationships.
Qualifications
- Experience in Field Service and Preventive Maintenance to ensure smooth and reliable operations.
- Proficient in Troubleshooting and Technical Support to diagnose and resolve equipment issues effectively.
- Strong Customer Service skills to deliver professional communication and build strong client relationships.
- Ability to work independently and exhibit excellent problem-solving skills.
- Familiarity with material handling equipment is a plus.
- Valid driver’s license and flexibility to travel to client sites as needed.
- Technical qualifications in engineering or a related field preferred.
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