Senior Account Manager

Roles and Responsibilities

• Manage content calendars, production workflows, and approvals
• Ensure content and social work is of highest standard possible, and is in line with client need, tone, audience as well as making best use of channel and formats
• Use social insights tools to derive data to turn into insights and action
• Working alongside our content strategy / planning team to develop content ideas and plans that spans turning insights (company, competition, culture. consumer) into social and content engagement plans and concepts that attracts and retains audiences, and ultimately, drives success for our clients.
• Work with the design team to ensure synergy between written and creative elements of content
• Join client calls from an editorial and social perspective to help optimal, effective and efficient relationships with all clients
• Work closely with an account manager and business director to stay on top of client priorities
• Conduct robust research and content audits and deep dive into client needs to develop on-point editorial and social assets
• Work with account manager and business director to establish robust QA process to ensure all work that goes over to our clients is of the highest standard possible.
• Join regular WIP meetings relating to status updates on assigned accounts, both internally and externally with client or partner agencies
• Stay abreast of content, social & approval process both internally and with client
• Strong collaboration and constant communication/integration with account teams and external stakeholders
• Liaison with internal teams surrounding delivery on client deadlines and expectations
• Lead content and editorial brainstorms where needed to formulate best ideas for clients – equally understand where working autonomously is needed to develop concepts and deliver back to the team
• Ability to review insights and optimise content according to data and learnings
• Pro-active approach to professional up-skilling of yourself through proposed training and development both internally and externally
• Leverage internal tools to best derive insights (such as SEO, social listening etc.) to help drive best-in-class content solutions for clients
• Positive and solutions-oriented attitude – ability to spot potential issues ahead of time and pro-actively form appropriate solutions in collaboration with relevant team members

Essential

• Proven experience in a social/contentled agency environment
• Strong understanding of platform behaviours, formats, and best practices
• Ability to brief, challenge, and elevate creative work
• Confident client leadership and stakeholder management
• Experience managing budgets, scopes, and commercial conversations
• Excellent organisational and communication skills
• Familiarity with social analytics tools
• Experience with influencer marketing, paid social, or content production
• Experience working on integrated campaigns or with global brands

Skills and Experience

• Proven experience in a social/contentled agency environment
• Strong understanding of platform behaviours, formats, and best practices
• Ability to brief, challenge, and elevate creative work
• Confident client leadership and stakeholder management
• Experience managing budgets, scopes, and commercial conversations
• Excellent organisational and communication skills
• Familiarity with social analytics tools
• Experience with influencer marketing, paid social, or content production
• Experience working on integrated campaigns or with global brands

Desirable

• Experience with influencer marketing, paid social, or content production
• Experience working on integrated campaigns or with global brands

Key Attributes

• Passionate people-person
• Positive and solutions-oriented attitude
• Excellent knowledge of and experience working across all key social channels
• Insights and data oriented, able to pull data to derive meaningful insights
• Extreme attention to detail and excellent command of grammar
• Driven and eager to learn
• Organised and punctual
• Creative thinker

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