(Casual) Hospitality & Premium Area Supervisor & Manager

You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team. Day to Day Key Responsibilities

Responsibilities

• Team Culture & Leadership – Build a supportive, high‑performing team environment with strong collaboration.
• Team Development – Identify and nurture talent to help team members grow.
• Performance Management – Hold honest conversations around performance, offer support, and take action when needed.
• Bar Operations – Oversee the bar team to deliver fast, compliant, high‑quality service, including managing licensing, allergen procedures, and legal paperwork.
• Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
• Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
• Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
• Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
• Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.

Qualifications

• A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
• Proven experience leading and developing high‑performing teams in a hospitality environment (restaurants & bars).
• Strong understanding of bar operations, licensing, and health & safety compliance.
• Confident handling guest feedback and resolving issues calmly and professionally.
• Comfortable using systems for reporting maintenance and ensuring paperwork is up to date.

Leadership & Communication

• Leads by example with a positive, hands‑on approach.
• Clear, confident communicator – with both team and guests.
• Comfortable giving constructive feedback and holding others accountable.

Mindset & Attitude

• Calm under pressure, solutions‑focused, and adaptable.
• Passionate about delivering great guest experiences.
• Takes ownership and sees things through to the finish.
• Detail‑oriented, especially around standards, cleanliness, and compliance.

Desirable (but not essential)

• Personal licence holder.
• Experience with events or high‑volume venues.

Benefits

• Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
• Company Pension Scheme – Secure your future with our competitive pension plan.
• Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
• Partial Uniform Provided – We supply your work attire for convenience and professionalism.
• Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.

#J-18808-Ljbffr…