Quality Control & Warehouse Inventory Associate
NewCold is a service provider in cold chain logistics focused on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, offering advanced logistic services worldwide. We use the latest technology to empower our people, handle food responsibly, and guarantee food safety in a sustainable way.
About the Vacancy
Job Title: Quality Control & Warehouse Inventory Associate
Department: Inventory / Stock Control
Hours: 42.5 hours per week
Shift Pattern: 4 on 4 off days only.
Role Overview
We are looking for a proactive and detail-oriented associate to support the accurate management of customer stock within our automated warehouse environment. This role is key to ensuring timely response to stock-related queries and maintaining high standards of stock accuracy, control, and reporting across all processes. You will work closely with the Inventory Manager and other warehouse teams to identify and resolve issues promptly and professionally.
Purpose of the Role
Ensure all customer stock is accurately recorded upon entry and exit from the warehouse, handle stock-related requests efficiently, and maintain ground visibility to prevent and resolve issues before they impact operations. The role requires both administrative and hands‑on work within the warehouse.
Key Responsibilities
- Conduct monthly inbound and outbound audits for all customer accounts.
- Log, investigate, and report stock discrepancies professionally to clients.
- Perform daily/weekly/monthly stock control tasks, ensuring accuracy and timely completion.
- Investigate missing or mislabelled pallets and resolve root causes.
- Carry out system investigations to identify stock movement or process issues.
- Conduct pick‑floor stock counts and resolve inventory discrepancies.
- Ensure compliance with agreed stock accuracy and audit standards.
- Action consolidation/restack on customer request.
- Process and check refused or returned pallets.
- Identify and manage Corby return pallets.
- Unpick and restack pallets as per customer specifications.
- Consolidate pallets on request to optimise warehouse space.
- Handle damaged stock by building disposal pallets in line with customer guidelines.
- Act as the first point of contact for inventory‑related issues from clients and delivery points.
- Respond to customer emails and queries in a timely, professional manner.
- Liaise with clients on order cancellations and allocation changes, especially outside regular office hours and on weekends.
- Attend customers’ weekly stock meeting to raise and resolve stock issues.
- Operate MHE (Material Handling Equipment) to load/unload pallets from trailers and buffer lanes.
- Support general warehouse duties as required to ensure smooth operations.
- Work closely with warehouse teams to monitor and maintain inventory integrity.
Requirements
- Proven experience in inventory, stock control, or quality assurance within a warehouse or logistics environment.
- Strong communication skills with the ability to liaise professionally with internal and external stakeholders.
- Excellent attention to detail and problem‑solving skills.
- Competent in using Warehouse Management Systems (MLS) and Microsoft Office.
- Ability to work independently and collaboratively within a team.
- High levels of physical fitness with the ability to carry out manual handling tasks regularly.
- Comfortable working in cold store conditions with temperatures as low as -20 °C.
- MHE license (preferred) or willingness to be trained.
Benefits
- Enhanced Annual Leave Package
- 5 % Employer Pension Contributions
- 2 x Salary Death in Service Benefit
- Overtime Available
- Free parking
- Modern Canteen Facilities
- Health & wellbeing programme
- Referral Programme
- Employee discount and additional leave (up to 25 days after 4 years)
Schedule & Location
4 on 4 off days. Includes day shift, night shift, rotating day and night shift. 21 days holiday each year (including all bank holiday entitlements). Holiday entitlement increases by 1 day for each year of service, up to a maximum of 25 days after 4 years. Work location: In person – NN17 5XN.
Ready to Make an Impact?
If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English.
Why Work for NewCold?
With the prospect of many new construction projects worldwide in the very near future, NewCold offers the opportunity to join a young but powerful company in the field of logistical services. We have the ambition to rapidly become the market leader in modern and automated cold storage with additional supply chain services such as transport and distribution. The role’s international scope and impact may appeal to you even more.
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