Product Manager – Payments – Team: Products – Location: Holborn Office – County: Central London – Ref#: 24411 – Closing Date: 06-Apr-2026
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What You Will Do
The Product Manager will own the delivery and optimisation of the Payments product outcomes as part of driving the next phase of innovation and growth for Metro Bank.
- Own the product backlog and delivery roadmap for the Payments product area
- Translate the Payments product domain and platform strategy into clear squad‑level outcomes, priorities, and acceptance criteria
- Prioritise work by balancing customer value, business impact, delivery feasibility, technical health and regulatory compliance
Requirements
- Act as the primary product manager for the Payments squad, making timely trade‑offs to maintain delivery momentum
- Partner closely with Engineering, Architecture, Operations, Risk, and Compliance to ensure solutions are viable, secure, and compliant
- Define and track success metrics such as customer outcomes, adoption, operational performance and time‑to‑value
- Ensure alignment between squad delivery and wider domain, platform and enterprise priorities
- Actively manage dependencies with other squads and escalte risks or conflicts where required
- Use customer insights, data and operational feedback to continuously refine product features and journeys
- We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the ability to call out any concerns, recognising that risk is a part of everything we do.
What You Will Need
- Experience working as a Product Manager, Product Owner or similar role combined with a strong understanding of payments products and customer journeys
- Demonstrable experience delivering payments products or features in a regulated and complex environment
- Strong facilitation skills for backlog refinement, planning and stakeholder alignment sessions
- Familiarity with modern digital platforms, APIs and system integration concepts
- Exposure to agentic tooling is desirable
- Awareness of regulatory, risk and control considerations in financial services
- Understanding of agile delivery models and how product management operates within them
- Excellent communicator who clearly articulates priorities, trade‑offs and outcomes while effectively influencing and collaborating across product, technology, operations and control functions
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our Promise to You
- We will make sure that you are well‑rewarded by providing a competitive salary, discretionary annual bonus and a wide range of benefits, including generous holiday allowance, an attractive pension scheme, healthcare, life assurance and a number of colleague discounts!
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck.
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