Quality and Compliance Manager

Responsibilities

• Complete agreed and assigned quality and compliance checks within our care homes using the prevailing Quality and Compliance Framework.
• Provide support and advice to home management teams in best practice and developing excellence to continually improve standards in the homes as directed.
• Act as the main point of contact for managers for all CQC/LA quality monitoring related support.
• Support Home Managers to prepare for CQC inspections and LA monitoring visits; provide guidance and coaching for new managers to appropriately manage visits from CQC or LA.
• Keep up to date with research and changes in relevant legislation, guidance, regulation or practice standards for older people.
• Participate or lead on projects related to quality or service development initiatives with key partners and stakeholders to deliver expected outcomes.
• Travel to all care homes within the portfolio.

Qualifications

• Detailed knowledge of the current Health & Social Care Act and associated regulations.
• Detailed understanding of the prevailing CQC and LA judgement frameworks.
• Knowledge of legislation and policy relating to the care of older people.
• Excellent interpersonal, people and presentation skills.
• Ability to communicate effectively orally and in writing with a range of stakeholders.
• Ability to interact effectively and build relationships with internal and external customers and stakeholders.
• Hold a relevant professional and recognised qualification in home management (e.g., NVQ level 4 or equivalent).

About Quantum Care

Quantum Care is a not-for-profit organisation delivering high‑quality care services to over 2,000 older adults across Hertfordshire, Bedfordshire and Essex. We are seeking dedicated individuals to join our team, providing compassionate support that upholds dignity and enriches the daily lives of our residents within our homes.

Benefits

• Competitive salary with enhancements for weekends and Bank Holidays.
• Opportunities for career development and recognition of milestones.
• Comprehensive in‑house training from day one.
• Free Employee Assistance Programme providing 24/7 support to help balance work, family and life.
• Company pension scheme (after one year’s service).
• Free DBS check and uniform.
• Access to retail discounts and exclusive offers.

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