Product Support Specialist

Location

Coleraine (1 day a week in office)

Tech + Customer-Facing | Public Sector Impact | Growth Opportunity

Overview

Kura is delighted to be hiring a Product Support Specialist to join a fast-growing SaaS company delivering critical technology to public sector organisations.

This is a great opportunity for someone who enjoys solving technical problems, working with customers, and building real expertise in modern SaaS environments.

Job: Product Support Specialist

You’ll sit at the heart of the product, helping customers stay up and running:

• Troubleshoot software, system, and integration issues
• Support users via phone, email, and remote sessions
• Investigate data and connectivity problems (including ETL)
• Work across multiple tickets in a fast-paced environment
• Collaborate with engineering and internal teams on complex issues
• Contribute to documentation and knowledge sharing

What We’re Looking For

Working in a great team we’re seeking someone who enjoys figuring things out and helping others; you must have:

• A recent graduate in an IT related degree
• 1-2 years relevant experience (can be a placement)
• Strong problem-solving mindset with a technical edge
• Comfortable managing multiple priorities
• Clear communicator with a customer-first approach
• Team player with a proactive attitude
• SQL (queries, views, indexing)
• You can understand basic scripting

Apply via the link below or reach out to Stephen at Stephen.turkington@kuratech.co

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