This is a pivotal and high-impact role within Tesco Mobile. As our Senior Business Resilience Manager, you’ll act as the organisation’s subject matter expert for all aspects of business resilience, providing strategic advice, assurance, and transparent reporting on how resilience is embedded across the business. In this role, you will take full ownership of our Business Continuity Management System, ensuring it remains effective, robust, and fully compliant with all internal policies and external regulatory standards. You will drive the development, accuracy, and ongoing maturity of business continuity plans, using KPIs and OKRs to measure effectiveness and ensure plans are embedded and regularly tested across the organisation. You will also lead the continuous assessment, testing, and enhancement of Disaster Recovery capabilities, ensuring our technology services can be restored within agreed recovery objectives and in line with regulatory expectations.
Qualifications
- Proven subject matter expertise in Business Resilience, with a minimum of 3 years’ direct experience in Business Continuity, Disaster Recovery, Crisis Management, or Operational Resilience.
- Strong working knowledge of Business Continuity Management Systems (BCMS) and alignment to ISO 22301.
- Hands‑on experience designing, delivering, and improving IT Disaster Recovery (DR) capabilities, including RTO/RPO validation, recovery mechanisms, and structured DR test programmes.
- Demonstrated ability to assess and interpret operational risks, critical business outcomes, dependencies, and resilience requirements across diverse functions.
- Experience developing and maintaining Business Continuity Plans, response frameworks, and resilience documentation.
- Understanding of crisis and incident management frameworks, including crisis team activation and communication protocols.
- Familiarity with risk management and governance fundamentals, including reporting, compliance monitoring, and escalation.
- Basic understanding of Information Security principles relevant to operational and technology resilience.
- Knowledge of the regulatory frameworks applicable to the Telecoms and Retail sectors, including operational resilience expectations and DR requirements.
- Ability to administer and maintain resilience tooling or platforms, ensuring accurate, up‑to‑date records.
- Able to work in a flexible, agile, and proactive manner, responding confidently to changing priorities, emerging risks, and incidents.
- Strong communication and influencing skills, able to provide clear guidance to stakeholders at all levels and drive resilience maturity across an organisation.
- Proven ability to build collaborative relationships with Technology, Architecture, and operational teams to strengthen DR and continuity capabilities.
About Tesco Mobile
Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched in 2003 and has grown rapidly as it launched new services, markets and customer propositions. Tesco Mobile has more than 5 million customers and is award‑winning, instilling agile methodologies and cultivating a fantastic can‑do attitude across its teams.
Our goal is to celebrate our people, their lives and everything in between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
We’re all about hybrid working here, so expect to have a base location where you’ll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.
Next Steps
If we feel you could belong here, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a two‑stage interview. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
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