Operations Manager

Are you an experienced Operations Manager based in or near London? Ready to lead high-performing teams and deliver exceptional results? Manage and mentor multi-disciplinary field teams across gas service, repair, and installation contracts.

Responsibilities

• Oversee operational delivery, ensuring compliance with both statutory and regulatory requirements
• Work closely with Contract Supervisors and Admin Teams to deliver high-quality results
• Ensure accurate performance reporting against KPIs, budgets, and profitability metrics
• Lead on health & safety, compliance, and technical quality, including toolbox talks and inspections
• Build strong client and customer relationships and represent Liberty as a senior operational contact
• Monitor budgets, material use, and job performance to deliver excellent value for money
• Drive service improvements, contribute to strategic plans, and engage in service development and innovation
• Support procurement and onboarding for growth opportunities across the region
• Deputise for senior leaders and contribute to Liberty’s strategic direction

Qualifications

• Full, clean UK driving licence
• Proven contract supervision experience, managing both technical engineers and office-based staff
• Experience in Social Housing, especially in Gas Service, Repair, and Installations
• High level of technical knowledge and problem-solving skills
• Comfortable using PDA devices and completing accurate, high-quality documentation
• City & Guilds, NVQ Level 2, or equivalent in a technical, supervisory, or management discipline
• Strong understanding of gas legislation and health & safety best practices
• Excellent customer service and communication skills with a caring, empathetic approach
• Strong coaching ability and experience managing change
• Analytical, reliable, trustworthy, and driven by achievement
• A flexible, approachable, and proactive mindset

Benefits

• Work-Life Balance: 25 days annual leave + bank holidays, plus flexibility with overtime
• Vehicle: Company Van or Car Allowance of 10%
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programmes, and more
• Training & Growth: Ongoing professional development to keep you at the top of your game

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