Overview
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
Net World Sports is a rapidly growing global Sports E-Commerce company, selling over 15,000 products to customers worldwide. In addition to our own websites, we also sell through online marketplaces such as Amazon, eBay and TikTok Shop, with plans to expand onto additional platforms in the future.
As each one of our clients and queries are unique, we work hard to find solutions which exceed expectations and enhance the overall customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
This role sits within our Customer Service team and will primarily involve supporting customers through marketplace platforms. You’ll be responsible for managing enquiries across multiple communication channels, ensuring all queries are handled efficiently while maintaining the high standard of service Net World Sports customers expect.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you.
What You’ll Do
- Respond to customer enquiries in a timely and professional manner across multiple communication channels, including marketplace messaging systems (e.g. Amazon, eBay, TikTok Shop), email and occasional telephone calls
- Provide support across our full range of products and brands, ensuring customers receive accurate and helpful information
- Manage inbound marketplace enquiries, ensuring all customer queries are resolved efficiently and with a focus on first-time resolution
- Actively listen to customers, gather key information quickly and provide effective solutions in a professional manner
- Build positive relationships with customers by going the extra mile to ensure they have a fantastic experience with Net World Sports
- Assist with monitoring and responding to marketplace-related issues such as negative feedback, claims or customer concerns (full training provided)
- Work collaboratively with colleagues to identify trends in customer queries and feedback, sharing insights with Team Leaders and other departments to help improve products and services
- Carry out administrative tasks including responding to courier queries, processing returns, data entry and other general customer service support duties
- Assist with ad-hoc tasks such as contacting customers regarding order updates, delivery queries or product availability
What You’ll Bring
- A positive, enthusiastic and customer-focused attitude – at Net World Sports, attitude is everything
- Excellent written and verbal communication skills with a high attention to detail
- The ability to listen to customer issues, think on the spot and provide effective solutions
- Confidence building rapport with customers and delivering a high-quality customer experience
- Ability to work efficiently in a fast-paced and ever-changing environment
- Strong organisational skills and the ability to manage workloads and prioritise tasks
- Ability to work both independently and as part of a team
- Experience using Microsoft Office programmes such as Word, Excel and Outlook
What You’ll Get
- Health & Wellbeing– Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support
- 29 Days Annual Leave (Including Bank Holidays)- Increases with Length of Service
- Flexible Working Hours
- Social Events– Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!
- TableTennis, Pool Tables & Sports Equipment in the Office
- Additional Benefits Available- Help toBuy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!
- Product Discount on Net World Sports & Affiliate Partner Products
- Subsidised On-Site Bistro- Serving Freshly Prepared Food Every Day for Breakfast & Lunch
- Employee Recognition- Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards
- Employee Support- Saving Schemes, Legal & Financial Advice, Parental Guidance
Our Values
- Go above and beyond: Get stuck in and show your passion!
- Ideas over hierarchy: If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve.
- Be bold, move fast: We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible.
- Keep it simple: Don’t over-complicate it!
- Results driven: We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.
- Growth: We’re a fast-growing business and we want our staff to grow with us.
Contact
Gareth Davies (Recruitment Specialist) / careers@networldsports.com / 07979 815630 / linkedin.com/in/garethdanieldavies
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