Job Title: Customer Service Executive
Location: Inverness
Salary: £24,500 – £25,000 per annum
Job Type: Permanent / Full-time (35 hours per week)
Key Responsibilities
• Respond to customer enquiries via phone, email and web chat, understanding their needs and recommending suitable services.
• Guide customers through the onboarding process, including scheduling installations and setting up accurate customer accounts.
• Manage and maintain your customer pipeline while meeting service and performance targets.
• Provide ongoing support to customers who may need additional assistance before their service is fully operational.
• Work collaboratively with internal teams such as Finance and Field Engineering to ensure a smooth customer experience.
• Assist with responding to customer queries and interactions across social media channels where required.
Requirements
Essential
• Previous experience in a call centre or office-based customer service role.
• Strong communication skills and a customer-focused approach.
• Ability to manage multiple enquiries while maintaining a high standard of service.
• Comfortable working as part of a team to achieve shared goals.
Desirable
• Experience within utilities, telecommunications or a similar service led industry.
What’s on Offer
• Salary: £24,500 – £25,000 per annum
• Benefits: Company benefits package including holiday and pension
• Working pattern: 35 hours per week, including some early evening shifts (up to 8pm) and occasional Saturdays (9am – 5pm, approximately 1 in 3)
• Career development: Opportunity to grow within a supportive and expanding organisation
About You
• Friendly, approachable and naturally customer focused.
• A strong communicator who enjoys helping people and solving problems.
• Organised, proactive and able to manage tasks efficiently in a fast paced environment.
Apply Now
For more information, contact Lauren at Global Highland.
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