We are recruiting on behalf of a housing association in Birmingham for an InterimHousing Performance Manager. This is an immediate-start, temporary role focused on driving improvements across housing performance, particularly within allocations, lettings, and voids management.
About the organisation:
An established housing provider delivering housing management services, currently undergoing a period of change aimed at improving service delivery and financial performance. The organisation also provides managed housing services to a small portfolio of external community-based housing providers, including performance reporting and stakeholder engagement.
Role overview:
The Housing Performance Manager will review current processes, identify operational gaps, and support the management of the team to improve outcomes. A key focus will be reducing income loss linked to allocations, lettings, and the voids process.
Key responsibilities of a Housing Performance Manager:
- Review housing performance with an initial focus on allocations and lettings
- Diagnose underperformance within allocations/lettings and identify root causes
- Support day-to-day management of the team delivering allocations/lettings activity
- Identify process gaps and implement improvements to close themReduce income loss by strengthening the voids process and improving allocations/lettings outcomes
- Provide performance reporting and support management decision-making
Ideal candidate:
- Strong housing management experience with a track record of improving service performance
- Experience reviewing underperforming functions and implementing operational improvements
- Knowledge of allocations, lettings, and voids processes
- Understanding of income leakage and void loss mitigation
- Confident people manager, able to lead and support teams through change and process improvements
- Strong analytical and problem-solving skills, with a focus on operational efficiency
If this Housing Performance Manager role is of interest and you wish to discuss further please apply or contact katie.cox@niyaapeople.co.uk
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