Vertu Nissan Glasgow South
Here at Vertu Nissan Glasgow South, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £35,000basic salaryplus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
What you’ll be doing
- Acting as theprimary point of contact for service customers, building strong and lasting relationships.
- Leading and mentoring the service team to deliver exceptional standards and achieve departmental targets.
- Drivingcustomer satisfaction and loyalty, ensuring every interaction reflects our commitment to quality.
- Coordinating with the workshop to guarantee timely, efficient service delivery.
- Managing complex customer expectations and providing proactive communication throughout the service journey.
- Identifying opportunities tomaximise revenue through upselling and promoting additional products.
- Supporting the Service Manager withstrategic initiativesand continuous improvement projects.
For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
Previous experience within the role is essential.
We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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