Overview
Our client is a high luxury retail house recognised for delivering exceptional client experiences and strong commercial performance across ready-to-wear and accessories categories.
They are currently seeking a Senior Sales Associate to join their London team. This opportunity is suited to individuals with a strong background in ladies’ ready-to-wear, men’s ready-to-wear, or accessories, who excel in client development and thrive in a high-performance retail environment.
This role is centred around building and managing a loyal client base, driving sales through a personalised and relationship-led approach, while contributing to the overall success of the team.
Key Responsibilities
Client Development & Clienteling
· Build and manage a portfolio of clients, with a focus on long-term relationship development and retention
· Drive proactive outreach through CRM tools, appointments, and personalised follow-up strategies
· Deliver a highly tailored client experience, understanding individual preferences and styling needs
· Identify opportunities to grow client value through repeat business and consistent engagement
Sales Performance
· Achieve and exceed individual sales targets, contributing to overall team performance
· Maximise every client interaction through cross-selling and strategic product recommendations
· Maintain a strong awareness of business performance, including daily and weekly targets
· Actively contribute to in-store initiatives that drive traffic, conversion, and revenue
Product & Brand Knowledge
· Demonstrate a strong understanding of product across relevant categories, including ready-to-wear and accessories
· Stay informed on new collections, product drops, and seasonal trends
· Translate product knowledge into confident and engaging client conversations
Team Contribution
· Work collaboratively with the wider team to ensure a consistent and elevated in-store experience
· Share best practices and contribute to a positive and performance-driven environment
· Support team objectives and actively participate in daily briefings and store initiatives
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· Operational Excellence
· Ensure adherence to all store procedures, including CRM usage, stock handling, and transactional processes
· Maintain high standards of visual presentation and general housekeeping
· Support stock management and loss prevention processes
· Ensure accuracy and professionalism across all operational touchpoints
Profile
· Previous experience within luxury or premium retail, ideally across ready-to-wear or accessories
· Strong clienteling skills, with a proven ability to build and retain a loyal client base
· Commercially driven, with a track record of achieving or exceeding sales targets
· Excellent communication and interpersonal skills
· Highly motivated, proactive, and results-oriented
· Strong team player with a collaborative mindset
· Passion for fashion, styling, and client experience
· Confidence in working within a fast-paced, client-focused environment
Why Join
· Join a high-performing retail environment where client relationships and commercial excellence are at the core
· Work alongside a dynamic and collaborative team within a premium setting
· Opportunity to further develop clienteling expertise and career progression within luxury retail
· Be part of a culture that values performance, initiative, and service excellence
To manage a high volume of interest, we will be reaching out only to candidates who best meet the role requirements.
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