MASSIMO DUTTI GENERAL MANAGER
Why join Massimo Dutti
Massimo Dutti is part of the Inditex Group and is defined by timeless style, premium quality and refined design, offering elevated collections with attention to detail and craftsmanship. Our stores deliver a calm, sophisticated customer experience, built on expert product knowledge, thoughtful service and long-term customer relationships. You’ll join a business that moves fast, stays close to customers, and supports growth through ownership, development and internal progression.
About the role
As a General Manager, you’ll lead the store with ownership, pace and calm, delivering strong commercial results while creating an inclusive team culture and an exceptional customer experience. You’ll lead from the shop floor, protecting premium standards and ensuring teams deliver expert product advice and an elevated service experience every day.
What you will be responsible for
- Owning the store’s end-to-end performance, delivering sales, productivity and profitability through clear priorities and consistent execution.
- Using KPIs and insight to act quickly, adapting plans as trading patterns and priorities shift.
- Driving commercial launches and ensuring merchandising reflects best sellers, trends and customer demand in real time.
- Bringing Massimo Dutti DNA to life through premium visual standards, strong merchandising and expert product storytelling.
- Ensuring strong operational routines across stock flow and replenishment, stockroom organisation, and store standards.
- Maintaining high standards across security/shrinkage, cash procedures, health & safety, cleanliness, and maintenance follow-up.
- Building an inclusive, motivating culture with clear expectations, regular feedback and consistent performance standards.
- Recruiting inclusively, developing leaders, and building succession plans that create a strong talent pipeline.
- Managing hours budgets and rotas to ensure the right support is in place at the right time.
What we are looking for
We’re looking for a values-led retail leader who thrives in a fast-moving environment and leads through premium customer experience, strong standards and people development.
You will bring:
- Proven experience leading a fast-paced retail operation with a premium customer experience focus.
- Strong commercial confidence and a track record of improving performance through people-led leadership.
- A visible, hands-on leadership style — calm, fair and decisive under pressure.
- Strong operational standards across stock, shrinkage, cash and compliance.
- Strong product and styling mindset, with the ability to coach teams on expert advice.
- A commitment to inclusive leadership: building engagement, developing others and creating an environment where people feel respected and supported.
- Ownership and integrity — you take responsibility, act early, and build trust through consistent actions.
We welcome applications from people with different backgrounds and career paths. If you need adjustments at any stage of the recruitment process, we’ll work with you to support you.
What we offer
- Competitive salary
- 25% employee discount across all Inditex brands
- Uniform allowance
- Pension scheme
- ‘More 4 Less’ benefits platform with a wide range of discounts
- Wellbeing support through our collaboration with Retail Trust
- Strong development opportunities and internal progression within the brand and the wider Inditex Group
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