Customer Service Representative (Hybrid Working)
Salary – £25,000 – £26,000 Basic + Bonus
Are you an experienced customer service professional looking to join a business where service quality genuinely comes first?
We’re working with a well-established and growing organisation seeking a Customer Service Representative to join their team. This is a fantastic opportunity for someone who thrives in a regulated environment and enjoys supporting customers along the way.
The Role
As a Customer Service Representative, you’ll act as a trusted first point of contact, supporting customers via phone and email with a range of queries.
You will:
- Handle customer enquiries relating to agreed payments
- Support customers experiencing changes in circumstances or financial difficulty
- Manage general payment-related queries
- Assist customers with queries around their debt solution
- Deliver a high level of empathy, professionalism and accuracy in every interaction
- Work in line with company policies, procedures and regulatory standards
- Delivering an exceptional customer experience is at the heart of this role — consistently meeting and exceeding expectations is key.
About You
Essential:
- Minimum 1 year’s experience within Financial Services and/or a Customer Service role
- Strong communication skills (both verbal and written)
- Excellent customer service and relationship-building ability
- Strong organisation and time management skills
- Ability to work within a regulated environment
- You’ll be empathetic, professional, and confident handling sensitive conversations -particularly when supporting customers in vulnerable situations.
What’s on Offer
- £25,000 – £26,000 basic salary + bonus
- Hybrid working
- Genuine progression and development opportunities
- Supportive and collaborative team environment
- Employee Ownership Trust (EOT)
- Regular social events
- Company pension
If you’re a customer-focused professional looking for a role where you can genuinely make an impact – this could be a great next step.
Apply now or get in touch for a confidential discussion
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