Technical Service Manager – AOV & Smoke Control
Salary: c.£60,000 + Company Car or £6,500 Allowance + Management Package + 25 Days Holiday + Pension
Hours: 37.5 hours per week
Location: Field-based / UK
We are working with a forward-thinking technical services organisation that is redefining how Facilities Management and life safety systems are delivered.
With a strong focus on innovation, collaboration and engineering excellence, the business supports FM providers and asset owners through a modern, service-led approach—combining technical expertise with long-term value creation.
The Opportunity
We are seeking a technically strong and commercially aware Technical Service Manager (TSM) specialising in AOV and Smoke Control systems.
This is a pivotal role within the organisation’s growth strategy—focused on identifying, developing and converting technical opportunities across both existing customer estates and new clients.
You’ll play a key role in turning insights from maintenance, inspections and surveys into remedial works, upgrades and lifecycle projects—driving revenue while improving system performance, compliance and safety.
Key Responsibilities
Technical Sales & Opportunity Development
• Identify opportunities across AOV systems, smoke control panels and motorised smoke dampers
• Convert engineer reports, surveys and inspections into commercially viable works
• Scope remedial works, upgrades and full lifecycle replacement projects
• Develop solutions aligned with fire strategy, cause & effect and compliance requirements
Quoting & Commercial Management
• Prepare accurate and competitive technical quotations
• Price full system scope including actuators, dampers, panels, cabling and commissioning
• Ensure all proposals are technically robust and commercially viable
• Support larger or more complex technical bids and upgrade programmes
Customer Engagement
• Build strong relationships with estates teams, FM providers and asset owners
• Provide expert advice on compliance, system performance and lifecycle planning
• Attend site meetings, technical reviews and client consultations
• Act as a technical escalation point for AOV and smoke control systems
Cross-Selling & Account Growth
• Identify additional opportunities across life safety systems
• Work closely with Business Development Managers on new client opportunities
• Support Account Managers in expanding service delivery across estates
Operational & Technical Collaboration
• Work with operational teams to ensure solutions are practical and deliverable
• Provide clear scopes, technical documentation and pricing breakdowns
• Support smooth handover from sales through to delivery
Technical Delivery Support
• Provide oversight on installations and commissioning
• Support complex fault finding across control systems, panels and devices
• Validate system performance including cause & effect and sequencing
What We’re Looking For
Experience
• Strong background in AOV, smoke control or building services
• Experience scoping, quoting or delivering remedial works and system upgrades
• Previous experience within FM or technical services environments
Technical Expertise
• In-depth knowledge of AOV systems (natural and mechanical)
• Strong understanding of motorised smoke dampers and control systems
• Ability to interpret fire strategy documents and cause & effect matrices
• Familiarity with smoke control systems (e.g. Colt, SE Controls, Actionair, Advance Air)
Skills & Attributes
• Commercially aware with strong pricing and proposal experience
• Ability to translate technical issues into practical client solutions
• Strong communication and stakeholder engagement skills
• Proactive, self-motivated and solutions-focused
What Success Looks Like
• Growth in remedial works and project revenue (AOV & smoke control)
• Strong quotation conversion rates
• Identification and delivery of cross-selling opportunities
• Accurate pipeline management and forecasting
• High levels of customer satisfaction and engagement
What’s on Offer
• Competitive salary with car allowance or company vehicle
• Full management package
• Ongoing technical and commercial development
• Opportunity to work on complex, high-value life safety systems
• A key role within a business driving change in the FM and technical services sector
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