Second Line Support Engineer

Second Line Support Engineer

Location: Chippenham

About the role

An established organisation is seeking a hands-on Second Line Support Engineer to play a key role in the day-to-day running of their IT function. This is a varied, user-focused position where you’ll support colleagues across the business while also contributing to system upgrades, improvements, and wider IT initiatives.

Key responsibilities

• Provide 1st and 2nd line support for IT issues and requests
• Deliver day-to-day support across hardware, software, and core systems
• Support users both on-site and remotely
• Assist with system upgrades, deployments, and continuous improvement work
• Help ensure systems remain secure, stable, and high-performing
• Manage support tickets and liaise with external providers when required

What we’re looking for

• Experience in an IT support or service desk environment
• Good knowledge of Microsoft 365, Windows, and Active Directory
• Exposure to Windows Server and Azure environments
• Experience supporting end-user devices (laptops, mobiles, etc.)
• Able to manage workload independently and prioritise effectively
• Strong communication skills with the ability to simplify technical issues
• Comfortable working in a fast-paced, time-sensitive environment

What’s on offer

• Broad exposure across different areas of IT
• Opportunity to get involved in projects and build your experience
• Collaborative team environment with room to progress

Please note: Sponsorship is not available for this position.

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