You bring extensive experience of leading large scale digital, product and transformation initiatives, working within established consulting and advisory circles and into large and complex organisations, such as Government departments, national charities or international businesses. You’ll know that product is a mindset, and this role is not project management or leading a PMO.
It involves working with Ministers, Perm Secretaries, CEOs – coaching and enabling them and their teams to take bold steps around reform and innovation in an AI era. It means being completely immersed in our client’s problem spaces, whilst building inclusive and exciting spaces for rainbow teams to think big and deliver at speed, and ensuring a consistently great TPX experience for our clients.
You’ll provide overall accountability and leadership for, our biggest, thorniest and challenging programmes of work. You’ll bring a track record of holding accountability for large scale and deep-reaching digital transformation projects, programmes and portfolios, routinely using your wisdom, judgement, expertise and occasional good humour to ensure we deliver exceptional impact.
These range in scale, value and complexity; in central government, they might be leading cross-disciplinary teams across multiple projects each with different senior stakeholders, outcomes, levels of complexity and team specialism. On such engagements, TPX might typically be deploying 40-100 people concurrently, delivering some of the largest digital programmes for Government and beyond.
In our key areas – primarily the UK public sector with emergent work in commercial, higher education and commercial spaces – we are delivering business critical digital transformation and change programmes, often in highly regulated environments, or where there can be no interruption to the provision of statutory services or matters of public health.
This role will be accountable for delivery, sitting at the table alongside departmental directors/perm secretaries in major public sector organisations and directly supporting them to achieve their delivery ambitions. In the most complex work you’ll be supported by a senior sponsor who holds the overall client relationship while in other work you may need to do this alongside your delivery role.
Dimensions (Indicative)
Responsibilities
Client Partnership and Ambassadorship: Act as an ambassador for TPXimpact, fostering deep partnerships with clients to create a seamless, trusting, and empowering delivery environment. Maintain a careful balance of stakeholder needs, client relationships, team wellbeing, delivery pressures, and the value of outcomes.
Leadership and Communication: Use exceptional communication skills to win the confidence of clients and inspire teams, ensuring a relentless pursuit of quality and standards. Provide creative and technical direction, ensuring work is bold and ambitious, while knowing when to seek support or inspiration from others.
Delivery Leadership: Lead major programmes of work, taking accountability for project budgets, team structures, people decisions, client commitments, quality levels, and delivery timetables. Create and maintain a delivery culture that encourages open working, user and stakeholder engagement, and creative problem-solving.
Work-winning: Develop and cultivate relationships and trust with our clients and teams that are at the heart of social reform so we can have even greater impact. Reliably converting new work opportunity, you’ll develop clear client propositions; proactively lean into growth efforts, including bids, pitches and propositions; and identify and shape new market opportunities.
Strategic Insight and Storytelling: Articulate and connect the desired changes for clients, whether improving user journeys or achieving new policy goals, using storytelling, visuals, and analogies. Inspire clients, partners, and team members through moments of ambiguity and uncertainty, linking day-to-day delivery to broader impacts.
People Leadership and Development: Ensure teams experience TPXimpact’s values by instilling purpose, modelling accountability, recognising craft, and fostering togetherness. Advocate for creative problem-solving and challenge clients and assumptions to deliver exceptional results and build capability within client teams.
Reflective and Active Learning: Model a commitment to becoming a reflective and active learning organisation, embracing the concept of failing fast to create spaces for experimentation and rapid iteration.
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