Accounts Support Administrator

Job OverviewThis role is key to the scheduling appointments, liaising with site and laboratory teams, and delivery of client reports on time. By separate written agreement, some staff may additionally require to provide quality checking of survey reports issued. Main Duties Scheduling of appointments with site managers, contacts or residentsProactive Client liaison including timely responsiveness to client requestsSurveyor and laboratory liaisonGeneral duties in relation to accurate data and information handling including use of spreadsheetsProgramme managementClient KPI monitoring – ensuring client reports are provided in an agreed timely mannerMaximising efficiency and profitabilityGeneral contract reviewQuality control reviews of surveys (Where applicable)General reasonable administration duties as requiredEscalation of issues to managementWorking proactively as part of a team and with other internal teams (including the laboratory) to ensure client and company goals are achieved.Upholding company mission vision and values What we are looking for Attention to detailProficient in Excel and WordAbility to work to tight deadlinesExperience in delivering a quality and professional service to clientsExperience communicating with clients at an administrative levelExperience of working with Excel, Word and software databases Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at ….