Operations Support Manager – Glasgow

Operations Support Manager – GlasgowCompany Description Title: Operations Support ManagerLocation: Central belt & West of Scotland Monday to Friday40 hours per week 40,000 per annum Paid mileageSupporting the operations team through the central belt of Scotland that will include around 14 different locations. Travel expected within this position and a very hands on approach!!Benefits: 28 Days holiday including bank holidaysPlus your birthday off3 volunteering days3 days grandparent leave24 weeks enhanced maternity leaveSecondary carer leaveWedding/commitment day leaveFree meals on shiftBespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our Perkbox app; high street shops, holidays & cinemaWellbeing hubAccess to employee assistance programmeCycle to work schemeDo you have a passion for leading the way in providing genuine hospitality and impeccable service? Are you a FOODIE? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Operations Support Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If you are a General Manager or above who is keen to move into a support role and who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!Job Description We are seeking a highly organised and efficient Operations Support Manager to join our team in Scotland. The successful candidate will play a crucial role in overseeing and optimising our operational processes, ensuring smooth day-to-day operations and driving continuous improvement initiatives.Manage and coordinate daily operations activities, ensuring efficiency and productivity across all departmentsDevelop and implement strategies to streamline processes and improve operational performanceSupport Operations manager within the patch Analyse operational data and key performance indicators to identify areas for improvement and cost reductionLead and mentor a team of operations staff, fostering a culture of collaboration and excellenceCollaborate with cross-functional teams to align operational goals with overall business objectivesOversee project management activities related to operational improvements and new initiativesEnsure compliance with company policies, industry regulations, and health and safety standardsPrepare and present regular reports on operational performance to senior managementManage relationships with key vendors and suppliers to maintain optimal service levelsContribute to the development and implementation of long-term operational strategiesQualifications Minimum of 5 years’ experience in operations management or a similar roleA strong background in catering and hospitalityA passion for food and innovationFamiliar with various budget models Financial acumen within budgets, proposals and costingsProven track record in strong team leadership and supervisionStrong knowledge of operations management principles and best practicesExcellent project management skills with experience in process improvement initiativesProficiency in data analysis and performance metricsAdvanced skills in Microsoft Office Suite and presentation buildingOutstanding organisational and time management abilitiesExceptional communication and interpersonal skillsAbility to work effectively under pressure and meet tight deadlinesProject Management Professional (PMP) certification is desirableUnderstanding of supply chain and logistics processesWillingness to travel within Scotland’s central belt as and when requiredAdditional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Join us, and be part of the food revolution!BaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.Join us and bring your unique perspective to our team….