Customer Support

Pertemps have an exciting o to join a well-established business where customer service sits at the heart of everything they do. Based in modern offices in Plymouth, you’ll become a key part of a close-knit team and play a vital role as the first point of contact for customers. This is a fast-paced position with consistently high call volumes. It suits someone who enjoys staying busy, managing multiple enquiries, and delivering a high standard of service under pressure. The role You’ll manage customer enquiries via phone and email, ensuring service level agreements are met and each issue is followed through to resolution. You’ll provide clear updates, accurate information, and a professional customer experience from first contact to close. Key responsibilitiesHandling a high volume of inbound calls and emailsResponding to emails within one hourAccurately logging customer and equipment detailsCoordinating engineer attendance in line with SLAsMaking follow-up calls to keep customers informedManaging complaints and resolving issues where possiblePassing sales enquiries to the relevant teamsSupporting the wider business with ad-hoc tasksWhat success looks likeStrong call handling and response timesEffective complaint resolutionConsistently meeting and exceeding customer expectationsWhat we’re looking forPrevious customer service or call centre experienceConfidence working in a high-volume, fast-paced environmentA calm, professional telephone mannerStrong attention to detail and accuracyClear communication with customers and colleaguesComfortable using IT systems and databasesA team-focused approachWhat’s on offerLife assuranceEmployee Assistance Programme with family coverMedicash healthcare cashback plan25 days holiday plus bank holidays, increasing with serviceCompany sick pay after probationFree onsite parkingNo weekend workingModern, quiet office in a pleasant locationThis role offers stability, structure, and the chance to be truly valued as part of a supportive team. If you enjoy delivering great service in a busy environment, apply now or contact Chelsea Goodman in the Pertemps Plymouth office to find out more….