Community Alarm Response Officer

Pertemps are delighted to be working with our public sector client to recruit a Community Alarm Response Officer on a temporary basis. Role: Community Alarm Response OfficerLocation: EdinburghHours: Full-time, rota-based 24/7 service (average 36 hours per week, including early, back and night shifts)Pay Rate:Standard rate: £14.02 per hourUnsociable hour rate: up to £22.51 per hour (Pay rates to increase from 1st April 2026) Duration: Temporary 6-monthsStart Date: Immediate A full clean UK drivers’ licence is required for this role This role requires a PVG Certificate (£59 for a new application or £18 to update an existing certificate). This is a frontline role within a 24/7 Assistive Technology Enabled Care service, delivering emergency telecare monitoring and response support to elderly and vulnerable people across Edinburgh. You will play a vital role in helping service users remain safe, independent and supported in their own homes and communities. Key ResponsibilitiesHandling incoming alarm and telephone calls within a busy monitoring hubCarrying out emergency call handling, triage and prioritisation in line with guidelinesProviding telephone-based reassurance, advice and support to service usersAttending service users in person to respond to falls, mobility incidents and emergenciesCarrying out dynamic risk assessments on all response visitsAssisting service users safely following falls, using approved techniques and equipmentLiaising closely with emergency services, health professionals and partner organisationsInstalling, repairing and maintaining assistive technology and telecare equipmentPromoting prevention, wellbeing and signposting to appropriate support servicesAccurately recording actions and outcomes using internal IT systemsHandling sensitive and life-critical information confidentially and professionally What We’re Looking For Essential:Experience working in health, social care or a similar frontline support environmentFirst Aid or Moving and Handling certificationConfidence communicating with vulnerable people by phone and face to faceAbility to remain calm and make sound decisions in emergency or high-pressure situationsGood IT skills and experience updating systems and recordsStrong understanding of health and safety principlesFlexibility to work a 24/7 rota including nights and weekendsEmpathetic, resilient and team-focused approach Desirable:Call handling or contact centre workTelecare or assistive technology knowledge…