Digital Services Asset & Configuration Management Technician
East of England | Not specified | On-site across Trust sites | Not specified | Permanent
Introduction
Acorn by Synergie is recruiting for a Digital Services Asset & Configuration Management Technician to join the East of England Ambulance Service NHS Trust (EEAST). This hands-on, fully site-based role sits at the heart of digital operations, supporting frontline ambulance services by managing IT assets, maintaining configuration data, and delivering reliable second-line technical support across a diverse estate of end-user devices.
Key Duties:
- Manage the full IT asset lifecycle from procurement to secure disposal.
- Maintain and audit the Configuration Management Database (CMDB).
- Deliver second-line support for devices, software and peripherals.
- Lead AV equipment installations and multi-site hardware deployments.
- Ensure OS and software compliance across all end-user devices.
- Contribute to ITIL-aligned policy, reporting and continuous improvement.
Requirements:
- Experience in IT asset, configuration or service management.
- Familiarity with ITSM/ESM tools, MDM platforms and CMDB management.
- Understanding of ITIL frameworks and WEEE and software licensing compliance.
- Valid UK driving licence with business insurance and access to a vehicle.
- Confident communicator, comfortable working with clinical and corporate teams.
What We Offer:
- NHS Agenda for Change terms and conditions.
- Participation in an on-call rota.
- Travel between Trust sites and occasional overnight stays.
Interested?
Apply now with your CV and a supporting statement outlining how your experience meets the role requirements.
Acorn by Synergie acts as an employment agency for permanent recruitment.
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