- Deliver First Choice DMAIC training (Initiative Champion Bronze level).
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.First Choice Manager – Continuous Improvement
Contract: Full‑time, Permanent
Location: UK (with national stakeholder engagement)
Function: Continuous Improvement – First Choice
Reports to: Senior Director, Continuous Improvement
Lead Continuous Improvement & Shape the Future of DHL Express UK
We’re looking for an inspiring and driven First Choice Manager to lead cultural transformation, embed continuous improvement principles, and champion process excellence across DHL Express UK.
This is a high‑impact role that directly influences how we work, how we improve, and how we deliver exceptional customer experiences. You will engage teams across all functions, coach initiative leaders, and drive improvement initiatives that shape the way our business operates.
If you’re passionate about Lean, Six Sigma, customer‑focused improvement, and creating meaningful change – this is the role for you.
Driving Continuous Improvement Across the BusinessLeading Strategic First Choice Initiatives
- Promote continuous improvement using First Choice Way principles, tools, and methods.
- Drive cultural change by embedding CI practices through training, communication, and active engagement.
- Lead and coach Initiative Champions and cross‑functional project teams.
- Implement tools such as GEMBA, 5S, 5 Whys, Performance Dialogues, and DMAIC.
Using Customer & Business Insights to Drive Action
- Use Voice of Customer (VOC), including NPA, to identify opportunities for improvement.
- Manage key VOC processes, including the NPA process.
- Establish initiatives based on VOC and Voice of Business (VOB) insight.
- Conduct in-depth investigations to understand customer requirements and areas of focus.
Leading Cross‑Functional Collaboration
- Lead and drive cross‑functional teams to deliver large‑scale improvement projects.
- Partner with internal and external customers to enhance their processes and build loyalty.
- Facilitate best‑practice sharing across DHL UK and globally.
- Ensure clear communication of First Choice progress and activities at all levels.
Enabling Sustainable Performance Improvement
- Manage the documentation, measurement, and resolution of key improvement opportunities using DMAIC methodology.
- Deliver First Choice DMAIC training (Initiative Champion Bronze level).
- Support improving employee engagement and driving a positive continuous improvement culture.
- Work closely with business leaders to embed First Choice behaviours and uplift engagement scores.
What We’re Looking ForA Confident Change Leader
You’re energised by cultural transformation and know how to engage, influence, and inspire people across all levels.
A Skilled Continuous Improvement Professional
You bring strong knowledge of Lean, Six Sigma, DMAIC, and process management methods – and can translate theory into practical action.
An Insight‑Driven Problem Solver
You analyse data, identify themes, and use structured methods to drive improvement and measurable results.
A Strong Communicator & Coach
You can simplify complex CI concepts, deliver training effectively, and collaborate with diverse teams.
Skills & Experience
- Confident leading cultural and behavioural change across a business
- Strong communication skills to articulate CI principles and First Choice methods
- Knowledge of Lean, Six Sigma, and DMAIC improvement cycles
- Strong interpersonal skills, self‑motivation, and a positive, proactive approach
- Ability to build productive relationships in a cross‑functional, international environment
- Experience leading major change initiatives, training programmes, or people‑focused improvements
- Strong analytical capability and ability to develop and use reporting tools
- Six Sigma qualification required: Lean knowledge essential
Our Promise To You – Benefits
- Competitive salary
- Performance‑related bonus eligibility
- Generous holiday entitlement that grows with length of service
- Excellent company pension scheme
- Life Assurance
- Enhanced maternity pay
- Generous company sick pay
- A wide range of voluntary benefits including retail discounts, gym membership offers, dental plans & more
- Discounted health assessments
- Access to wellbeing programmes and mental health first aiders
- Outstanding development opportunities with a strong focus on internal promotion
Ready to Lead Meaningful Change?
Join us in driving continuous improvement, empowering people, and shaping the future of how DHL Express UK operates. This is your opportunity to influence culture, uplift performance, and support a world‑class customer experience.
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