Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers?
All candidates should make sure to read the following job description and information carefully before applying.
We’re looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value
About the role
In this role, you’ll take ownership of the full customer lifecycle, aligning Customer Success and Renewals into a seamless, proactive function.
You’ll move the organisation from a reactive model to a data-driven, insight-led approach, ensuring customers are supported at every stage from onboarding through to renewal and advocacy.
Key responsibilities
- Lead a high-performing team of Customer Success Managers and Renewals specialists
- Own and deliver renewal and retention strategy and performance.
- Build a proactive customer engagement model using lifecycle insights and data
- Identify churn risks and growth opportunities through customer analytics
- Partner cross-functionally with Sales, Product, Marketing and Support
- Implement scalable processes across the customer journey
- Act as a senior voice of the customer, influencing business strategy
About You
- Demonstratable experience in Customer Success, Account Management, or similar
- Proven success in customer retention within SaaS or subscription-based businesses
- Strong analytical mindset with experience using customer data and health metrics is essential
- Experience xwzovoh leading teams and driving transformation or scale
- Ability to influence and collaborate with senior stakeholders
- Excellent communication and leadership skills
- Experience in the Education sector is highly desirable
- Lead a business critical transformation
- Work in a high-growth, technology-driven environment
- Collaborate with talented teams across the organisation
- Make a real impact on customer success and business performance
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