Nisbets Limited are recruiting for a Credit Control Team Leader to join our Finance team and play a key role in delivering strong ledger management, exceptional customer experience, and effective cash collection across our diverse customer base.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Based at our Avonmouth office, with hybrid working available following training, this is a fantastic opportunity for an experienced credit control professional to lead a high‑performing team and influence how we manage risk, optimise processes, and support commercial decision‑making across the business.
You will oversee high‑value and complex accounts, develop team capability, and work closely with colleagues across Finance, Sales, Customer Service, IT, and Operations to drive continuous improvement and maintain strong financial control.
Key AccountabilitiesAccount & Ledger Management
- Lead credit control activity across high‑value and complex accounts, ensuring timely collections and accurate ledgers.
- Own the top 10 key accounts, managing relationships and resolving issues promptly.
- Monitor aged debt, unallocated cash, and emerging risks through regular ledger reviews.
- Ensure compliance with credit limits, internal controls, and authorisation processes.
- Resolve customer queries efficiently and support EDI adoption and system improvements.
- Work with IT and Finance to improve reporting accuracy and data flow.
- Lead, coach, and develop the Credit Control team, ensuring KPIs and collection targets are consistently met.
- Set clear objectives and provide structured performance updates.
- Build a culture of accountability, continuous improvement, and high‑quality service.
- Build strong working relationships with major customers, including NHS bodies and local authorities.
- Lead account review meetings and produce accurate reporting for decision‑making.
- Collaborate cross‑functionally to resolve issues and enhance the overall customer experience.
- Identify opportunities to streamline processes and lead improvement projects to delivery.
- Maintain and enhance SOPs, dashboards, trackers, and templates.
- Support automation initiatives, Power BI reporting, and ERP enhancements.
- Conduct root cause analysis and develop team capability in systems and dispute management.
Skills & Experience
- 5+ years’ experience in credit control, ideally in a fast‑paced or retail environment.
- Proven leadership or supervisory experience.
- Strong analytical, problem‑solving, and organisational skills.
- Confident communicator with the ability to influence at all levels.
- Proficiency with ERP/CRM systems and data management.
- Results‑focused, proactive, and committed to continuous improvement.
About Us
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.
Here at Nisbets, we aim high and we dream big. From a one‑man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.
We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.
We’re determined to take the next step. But we need your help to do it. It’s all about you.
If you’re looking for a forward‑thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could – Nisbets is for you.
You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast‑paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.
We are a business with heart. From the small indie diner to the Michelin‑star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family‑owned business that isn’t afraid to let you grow. That understands the value of innovation. xwzovoh And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.
Ready to take the next step with us? Apply today.
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