Senior CRM Manager

Senior Recruitment Consultant- Market Research & Insights at Harnham

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Senior CRM Manager

Hackney (Hybrid, 3 days office)

We’re working with a specialist retention agency that partners with some of the most exciting D2C ecommerce brands. They’re looking for a Senior CRM Manager (with a roadmap to Head of CRM) to lead their growing CRM team.

What you’ll be doing:

• Lead & develop a team of 3 CRM specialists
• Own CRM strategy & execution across 20+ client accounts
• Be the go-to Klaviyo expert, optimising lifecycle campaigns & retention journeys
• Oversee all CRM briefs, testing, and performance measurement
• Work closely with Account Managers, Designers, and Copywriters to deliver best-in-class campaigns

What we’re looking for:

• Deep CRM knowledge, especially Klaviyo (Shopify experience a big plus)
• Solid ecommerce/D2C background – ideally agency side or a fast‑paced brand
• Previous team leadership experience
• Strong xwzovoh time management across multiple accounts and stakeholders
• Salary up to £65,000 + EMI share options
• Brand new Hackney office (3 days a week in office)
• People‑first, growth‑focused culture with plenty of socials
• Clear career path to Head of CRM

If this sounds like you, apply here or drop me an email on

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