Guest Service Supervisor – VOCO London Marylebone
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey… OUR HOTEL
You will have access to a benefits package we believe truly works for our people~ Discounted hotel room rates for you and your friends & family~ An additional day’s leave for your birthday~ Enhanced Maternity, adoption & shared parental leave~ 30% F&B discount at RBH hotels~ Refer a Friend scheme (earn 250 for each referral up to 5 referrals)~ Flexible working arrangements~ Life Insurance~ Employee Assistance Programme~ Social and wellness events and activities all year round~ Free meals on duty saving you over 1000 per year
A DAY IN THE LIFE OF A GUEST SERVICE SUPERVISOR AT VOCO LONDON MARYLEBONE Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere. Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met. Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised. Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll. A people-person with front desk or guest services experience, and ideally some leadership skills under their belt. Organised and detail-oriented, especially when handling guest reservations and billing accuracy. RBH Hospitality Management is an equal opportunity employer….