Customer Support Specialist Customer Support Specialist

Customer Support Specialist Job Type: Full-time, Permanent Customer Support Specialist – Electronics | Technical Support | Brackley Our client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team. This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries. Lead, mentor and support a team of two customer support representatives Provide technical product support via phone and email Coordinate product returns, repairs and testing procedures Conduct or oversee bench testing of electronic units Support continuous improvement of customer support processes Strong understanding of electronic principles including analogue and digital circuits Experience diagnosing and testing electronic products or systems Previous xkybehq experience in technical customer support, technical service or electronics support Ability to prioritise workload and manage team performance…